Terms of Use

Definition

Raheeq refers to the owner and operator of this website.

The terms Customer or User refer to any individual who visits the website or purchases any of the products offered by Raheeq.

Nature of Service

Raheeq offers natural honey products sourced from trusted and certified local beekeepers and suppliers. Raheeq is responsible for the storage, packaging, and delivery of all products in cooperation with approved delivery partners, ensuring product quality and safety until the products are received by the customer.

Orders and Payment

• Orders are accepted exclusively through the official website.
• Payment can be made using the available payment methods (cash on delivery or online payment, where applicable).
• Raheeq reserves the right to accept or decline any order without providing a reason.
• All prices displayed on the website are final and include all applicable costs. No additional taxes apply, as Kuwait does not currently impose a tax system.

Delivery

• Orders are delivered within the estimated time frame depending on the customer's location.
• Raheeq ensures proper packaging and safe storage conditions to maintain product quality.
• Raheeq is not responsible for delivery delays caused by external factors beyond its control, such as weather conditions or technical issues.

Returns and Exchanges

Due to the nature of food products (honey), returns or exchanges are not accepted once the product has been opened.

If a product arrives damaged or incorrect, please contact our customer service team within 24 hours of receiving the order, and provide clear photos showing the issue.

Product Quality and Safety

Raheeq guarantees that all products are stored under appropriate conditions that meet high standards of quality and hygiene. We follow strict procedures to preserve the natural quality and safety of honey until it reaches the customer.

Intellectual Property Rights

All content on this website—including text, images, logos, designs, and trademarks—is the exclusive property of Raheeq and may not be copied, reproduced, or used for any commercial purpose without prior written permission.

Modifications

Raheeq reserves the right to modify or update these Terms of Use at any time without prior notice. Any changes will become effective immediately upon being published on the website.